We want you to be satisfied with every purchase you make at Sadec Shopers. This policy forms part of the Sadec Shopers Terms and Conditions. Sadec Shopers is committed to operating in line with the Consumer Protection Act and all our policies are subject to the applicable laws.

If you are returning a product purchased at Sadec Shopers, please note:

• Proof of purchase is required for all products bought in store or online.
• Once the product is assessed, Sadec Shopers will either refund or exchange within 7-14 (seven to fourteen) business days or if a repair, within 21 (twenty-one) business days. All refunds will be paid back to the same payment method.
• For all returns, except where the product is damaged or if you find that it is faulty/not working, the product must be unused and returned in its original product packaging.
• Promotional, free and bundled products that were part of a purchase must be returned with the purchased product in unused condition and original product packaging.
• There are certain products that cannot be returned.
• There are conditions that may be applicable to delivery charges, collection fees and/or refund calculations.
• Returns have specific time frames based on the reason for the return.
• Faulty products have specific terms and conditions for both in and out of warranty periods, and Extended warranty.
• Further terms and conditions are applicable to food products.

The product must be in its original product packaging with all accessories and documentation in order for Sadec Shopers to complete the return. If you have disposed of the packaging, i.e. cellphone box, your return may be rejected, at Sadec Shopers’s sole discretion. Please refer to further Terms and Conditions below.

• Delivery costs incurred will not be refunded.
• Sadec Shopers reserves the right to charge a collection fee in the event that our couriers have experienced more than 2 (two) failed attempts to collect the products being returned.
• In the event that your product has been collected, processed and the return is not approved by Sadec Shopers, a return to customer fee may be applicable at Sadec Shopers’s sole discretion in order for us to deliver the product back to you.
• Should Sadec Shopers determine a customer’s misuse or purports to misuse the policies and free delivery mechanism, Sadec Shopers shall in its sole discretion reserve its right to take further action it deems appropriate.
• Refund calculations on partial return orders may vary for products purchased online or in store. Kindly note that in the event that you return only a part of your online order and in the event that your online order included products on promotion (bundle deals), your partial return will result in a forfeiture of the promotion benefit and your refund will be calculated based of the original product price.

Within 14 (fourteen) days return policy

All unused products (except for Products listed below that you are unable to return) and Ambient Products can be returned within 14 (fourteen) days of purchase and/or receiving the product if:

• It is not what you had in mind.
• The product is incomplete.
• You received the incorrect product.
• You received an expired product.

Cellular phones can only be returned within 7 (seven) days if the product is assessed and found to be materially defective when the box was opened or when the product was activated. (out of box failures).

Food products are classified as, refrigerated (chilled products requiring refrigeration), Ambient temperature-sensitive products (such as bread, eggs, and whole fruits and vegetable) and Pantry (shelf-stable products that have a long shelf life). Please remember that any return of a food product must be in the same pack size (configuration and weight) in which it was sold. We will replace or refund any damaged or incorrect food products delivered to you, subject to the Consumer Protection Act. This excludes any incorrect food products selected or shopped by you at the store.

Ambient

If your Ambient order (or any part of it) arrives damaged, expired, missing, or incorrect after delivery, you are required to let us know within 48 (forty-eight) hours from the date of delivery. You can either visit your nearest Sadec Shopers store with your proof of purchase (tax invoice) to process the return in store.

Products that you’re unable to be returned:

• Products protected by copyright law (such as but not limited to Computer software products, Games etc.). If there is a manufacturing defect, you can log a return provided they remain in a re-sellable condition.
• Custom orders will only be replaced, if defective and/or or damaged. Please ensure that measurements and specifications of custom-made products are correct when ordering, as custom-made orders cannot be refunded or exchanged, if incorrect sizes were provided by you.
• Perishables (such as frozen, refrigerated and ambient temperature sensitive products) unless these products are expired or defective on date of purchase.
• Pantry (shelf stable products that have a long shelf life) with less than 14 days’ shelf life and/or not in original packaging and/or if packaging is damaged/dented.
• Products which are sold as marked downs such as display products, demo products, damaged, defective, used or repaired products, where Sadec Shopers disclosed these facts to you before you bought the products.
• Swimwear, underwear, socks, shavers, toothbrushes and any other health, beauty, accessories and personal care products.
• Airtime, gift cards, electronic vouchers, content cards and/or coupons.
• Baby food and related baby care products.
• Medication and supplements.
• Open Alcohol.
• Books.
• Mattress protectors.
• Any products containing hazardous substances like diesel or petrol, For example lawnmowers and generators.
• TV license fees.
• Sadec Shopers Products purchased on third party platforms like UberEats must be returned via the third party’s returns process and cannot be returned to the Sadec Shopers store.

Faulty Products

Unfortunately, you cannot claim any fault and/or defects with products that were caused by:

• Lightning or power surges
• Misuse or abuse to the products
• Used for a purpose other than the purpose for which the product was manufactured
• Contrary use to the instruction manuals
• Accidental and/or negligent damage after you take possession of the product

If none of the above are applicable, and the product is faulty or breaks, Visit your nearest store return counter If you choose to transport the product back to the store, Sadec Shopers will not be held liable for any damages incurred whilst in transit. For large, bulky or installed products, Sadec Shopers may require an on-site assessment. we will send a technician to assess the product. 

Within 6 (six) months from purchase, the Sadec Shopers policy is:

After the request is processed, the product will be assessed either in store or at the supplier/customer’s premises and based on the fault, Sadec Shopers will process a repair, replacement or refund of your product. Products that are under warranty or that are found to be materially defective and are returned within 6 (six) months from date of purchase/delivery for repairs, carry an additional 3 (three) months guarantee on all repair work.

After 6 (six) months from date of purchase, the supplier/product warranty policy (if applicable) is:

After the request is processed, the product will be assessed either in store or at the supplier/customer’s premises and based on the fault and product warranty terms, the supplier, at its sole discretion will either approve a repair, replacement, or refund of your product. Repairs can take up to 21 (twenty-one) business days. If anything changes, Sadec Shopers will reach out to you. A representative of Sadec Shopers will keep you updated on the status of your repair.

Where there is no supplier/product warranty applicable:

If your product is no longer under warranty and an extended warranty was not purchased, you will be liable for the cost of repairs should you wish to repair your product through Sadec Shopers. Where the supplier is required to inspect the product in order to provide you with a quotation for the repair and in the event that you elect not to proceed with the repair, the supplier reserves the right to charge you an inspection labour fee before the product can be returned to you.

Extended Warranty up to 5 years from purchase including manufacturer’s warranty (This policy covers domestic use only and excludes products for business/office/ commercial use*)

If you’ve purchased an extended warranty to cover your product, visit your nearest store or, contact Sadec Shopers on +27 63 944 0330 to log the claim, which may result in a repair or refund of the product. A refund will is at the insurer’s discretion (as Sadec Shopers is the intermediary) and is subject to the extended warranty terms.

*In the event that your purchase will be used for business/ office/ commercial use, kindly ensure that you have the required insurance.

An extended warranty can only be purchased from a Sadec Shopers store within 30 (thirty) days from the date of purchase. For more information, visit your nearest store or contact Sadec Shopers on +27 63 944 0330.

• If after an assessment, a replacement of your returned product is approved, you will be provided with the same product.
• If the product is still in your possession, Sadec Shopers reserves the right to collect the faulty product once replaced and you waive all right and title to the faulty product once replaced.

In the event that the replacement product is being sold by Sadec Shopers at a higher price than the purchase price, or where the same product is no longer available (due to stock not being available or discontinued), you will be offered a similar product, and you will be required to pay the difference in amount between the replacement product and the new product. You may in these cases elect for a refund of the product.

If you have any further queries, please contact Sadec Shopers Customer service on email at info@sadecshopers.co.za