Return & Refund Policy

This policy explains how returns, exchanges and refunds work at Sadec Online Shoppers. It applies to every order placed on sadecshopers.co.za for our SMEG kitchen appliances, Fieldbar outdoor drink boxes and gin trunks, and Stanley drinkware. It forms part of our Terms & Conditions and does not limit any right the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 gives you. Where a term here conflicts with those rights, the law applies and the term does not.

We are an online retailer only — we do not have a physical store to return goods to. Every return is arranged through us by email or phone, and collected from you by courier.

1. Change-of-mind returns (7 days)

Section 44 of the Electronic Communications and Transactions Act gives you the right to cancel an online order and return it, without giving a reason and without penalty, within 7 (seven) days of receiving it.

To qualify, the product must be unused, in its original condition, and returned complete with its original packaging, accessories and documentation. This matters more for some of what we sell than others — a SMEG appliance returned without its box and polystyrene inserts, or a Fieldbar unit returned without its keys and fittings, may not be accepted in a change-of-mind return, since we can no longer resell it as new.

You are responsible for the direct cost of returning the product to us. Once we receive it and confirm it meets the conditions above, we will refund the full purchase price to your original payment method.

2. What can’t be returned for a change of mind

• Any product that has been used, assembled, installed or shows signs of wear.
• Products returned without their original packaging, accessories, manuals or documentation.
• Products made or personalised to your specification, where applicable.

None of this affects your rights under section 3 below if a product is actually faulty.

3. Faulty or defective products

Section 55 of the Consumer Protection Act entitles you to goods that are of good quality, in good working order and free of defects. If a SMEG appliance, Fieldbar unit or Stanley item you’ve bought from us turns out to be faulty, here is what happens.

Within 6 months of delivery

Section 56 of the Act gives you six months from delivery to return a faulty product and choose between a repair, a replacement or a refund. We cover the cost of collecting the faulty item from you. If we repair it, the repair carries its own additional 3 (three) month guarantee.

After 6 months of delivery

Beyond six months, the manufacturer’s warranty applies where one exists. Contact us and we will help you log the claim directly with the manufacturer or their appointed service agent, and keep you updated on progress. Where a fault is assessed and confirmed, the manufacturer will repair, replace or refund the product in line with their warranty terms; where no warranty applies, you may still choose to have the item repaired at your own cost, and we will provide a quotation before any work begins.

What isn’t covered

A repair, replacement or refund under this section does not apply where the fault was caused by:

• Misuse, abuse or accidental damage after you took delivery
• Use contrary to the manufacturer’s instructions — for example, running a SMEG appliance on the wrong voltage, or a Fieldbar unit used outside its rated capacity
• Lightning or power surges (relevant to our electrical SMEG appliances)
• Unauthorised repair or modification by anyone other than us or the manufacturer
• Normal wear and tear, including cosmetic wear to finishes, seals and gaskets over time

4. How to start a return

Email info@sadecshopers.co.za or call +27 63 944 0330 with your order number and a description of the issue. Have your proof of purchase (order confirmation or tax invoice) ready — we can’t process a return without it. We’ll confirm whether your return qualifies under section 1 or section 3 above, and arrange a courier collection with you.

5. Refunds

Once we’ve received and inspected a returned product, we aim to process an approved refund within 7 (seven) business days. Refunds are paid back to the same payment method you used to place the order. Where you’ve chosen a replacement instead of a refund, we’ll dispatch it once the returned item has been received and confirmed to meet the relevant conditions above.

6. Damaged or incorrect items on arrival

If your order arrives damaged, incomplete, or isn’t what you ordered, let us know within 48 (forty-eight) hours of delivery — note any visible damage with the courier if you can. We’ll arrange a free collection and send the correct item or process a full refund, at your choice.

7. Cancelling before your order is dispatched

If you want to cancel an order before it has been dispatched, contact us as soon as possible at info@sadecshopers.co.za or +27 63 944 0330. If we haven’t yet handed the order to our courier, we will cancel it and refund you in full. See section 4 of our Terms & Conditions for how orders are accepted.

8. Questions

If anything here is unclear, or you’re not sure whether your situation qualifies, contact us before sending anything back — we’d rather talk it through first. Email info@sadecshopers.co.za or call +27 63 944 0330.